Vision 80/20 is a Presence and Availability Management system that provides you and your colleagues with the latest information about company´s organization, employees and external contacts. Attendants, users and administrators find the system easy to use and a powerful tool in everyday work.
Professional and customer centric
With Vision 80/20 PAM system, operators can work more efficiently and reduce the amount of time it takes to answer and connect calls. Customers calling in get help fast and perceive the company as professional and customer centric. All calls are answered correctly and there are no long waiting times. This increases the level of service and, in the long run, provides the conditions to raise the Satisfied Customer Index (SCI).
Vision 80/20 Attendant Client – powerful tool for attendants
Vision 80/20 PAM is the attendant’s hub of information. All the demands made on attendants for the latest information are met by the powerful search engine which presents the information in a simple and accessible way. Customers calling in are always received by a pleasant and correct answer since the attendants easily access the correct information. By using this fast and flexible tool the attendant can handle more calls, and still receive the customers in a pleasant way without any stress.
Vision 80/20 User Client - Serves end-users with updated information
The web user client serve the users with updated information about the organization, all employees and external contacts from e.g. CRM-, calendar systems or Microsoft OCS. This saves time and cost since there will be no time spent looking for contact information and searching for colleagues –it’s all in Vision 80/20 PAM. By integrating a calendar system e.g. Microsoft Exchange the user automatically updates the PAM-system whenever the calendar is updated with an event. The user can also add and remove phone referrals and change settings for the spoken pesence via the user client.
There is also a mobile cllient available which enables the user to handle Vision 80/20 PAM system when there is no computer available.
Open system
Information in the system is kept up to datethrough integrations with systems such as Active Directory, Microsoft OCS, Calendar software, CRM software and social media e.g. Twitter.
Vision 80/20 Auto Attendant - Combine human and automated services
A combination of automated and personal services increase efficiency and enhance customer satisfaction. Easier enquiries are handled automatically (e.g. internal calls “connect me to…”), giving more time to handle external calls and more complex questions in a personal matter. Vision 80/20 Auto Attendant is easy to use and delivers the best speech recognition in the market.
The automatic operator has many advantages: it is always available, all calls are answered, response times are shorter. Additionally, large cost savings can be made.
In addition, there are also a large number of additional functions and extensions to Vision 80/20 which facilitate the work of attendants and employees.
Usually, calls to operators are reduced by 20%-50% for medium and large companies. For small companies, an automatic operator can be a cost effective alternative to a permanent switchboard operator.
Contact center-solution
Visionutveckling offer both inbound and outbound contact center solutions.